Stuck On Hold Act

[Congressional Bills 119th Congress] [From the U.S. Government Publishing Office] [H.R. 5992 Introduced in House (IH)] <DOC> 119th CONGRESS 1st Session H. R. 5992 To direct the Secretary of Veterans Affairs to implement automated systems with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes. _______________________________________________________________________ IN THE HOUSE OF REPRESENTATIVES November 10, 2025 Mr. Calvert (for himself, Mr. Van Orden, Mr. Barrett, Mr. Ciscomani, Mr. Webster of Florida, and Ms. King-Hinds) introduced the following bill; which was referred to the Committee on Veterans' Affairs _______________________________________________________________________ A BILL To direct the Secretary of Veterans Affairs to implement automated systems with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes. Be it enacted by the Senate and House of Representatives of the United States of America in Congress assembled, SECTION 1. SHORT TITLE. This Act may be cited as the ``Stuck On Hold Act''. SEC. 2. IMPROVEMENTS REGARDING WAIT TIMES FOR CALLERS TO CERTAIN SERVICE TELEPHONE LINES OF THE DEPARTMENT OF VETERANS AFFAIRS. (a) Automated System.--Not later than one year after the date of the enactment of this Act, the Secretary of Veterans Affairs shall implement, for each covered line, an automated system that-- (1) informs any caller to a covered line about the anticipated wait time, if any; and (2) automatically offers a callback to any such caller with an anticipated wait time of more than 10 minutes. (b) Guidance Regarding Caller Wait Times.--The Secretary shall issue such guidance the Secretary determines necessary to reduce the average wait time of a caller to a covered line to not more than 10 minutes. (c) Covered Line Defined.--In this section, the term ``covered line'' means a customer service telephone li