Improving IRS Customer Service Act

[Congressional Bills 119th Congress] [From the U.S. Government Publishing Office] [S. 4302 Introduced in Senate (IS)] <DOC> 119th CONGRESS 2d Session S. 4302 To improve services provided to taxpayers by the Internal Revenue Service. _______________________________________________________________________ IN THE SENATE OF THE UNITED STATES April 15 (legislative day, April 14), 2026 Mr. Warner (for himself and Mr. Cassidy) introduced the following bill; which was read twice and referred to the Committee on Finance _______________________________________________________________________ A BILL To improve services provided to taxpayers by the Internal Revenue Service. Be it enacted by the Senate and House of Representatives of the United States of America in Congress assembled, SECTION 1. SHORT TITLE; ETC. (a) Short Title.--This Act may be cited as the ``Improving IRS Customer Service Act''. (b) References to Secretary.--For purposes of this Act, the term ``Secretary'' means the Secretary of the Treasury or the Secretary's delegate. SEC. 2. ESTABLISHMENT OF DASHBOARD TO INFORM TAXPAYERS OF BACKLOGS AND WAIT TIMES. (a) In General.--The Secretary shall require the Internal Revenue Service to provide in real time on its public website, to the extent practical, the following: (1) Separately with respect to each applicable phone number extension-- (A) the number of callers connected to speak directly with a representative of the Internal Revenue Service, (B) the number of callers connected to speak with an automated system, (C) the number of callers who are waiting to be connected to speak directly with a representative of the Internal Revenue Service or an automated system, (D) the longest amount of time that any caller has been waiting to be connected to speak directly with a representative of the Internal Revenue Service, and (E) whether callback service is currently available, and if not, when such service is scheduled to be available. (2) An application or tool embedded o